Experiences of a Short Vocal Training Course for Call-Centre Customer Service Advisors-Reference-Cited by-同舟云学术

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Experiences of a Short Vocal Training Course for Call-Centre Customer Service Advisors

Published:2003 Issue:4 Volume:55 Page:163-176
ISSN:1021-7762
Container-title:Folia Phoniatrica et Logopaedica
language:en
Short-container-title:Folia Phoniatr Logop

Author:

Lehto Laura,Rantala Leena,Vilkman Erkki,Alku Paavo,Bäckström Tom

Publisher

S. Karger AG

Subject

LPN and LVN,Speech and Hearing,Linguistics and Language,Language and Linguistics

Cited by 39 articles. 订阅此论文施引文献订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献

1. Examination of Voice Perception and Voice Fatigue in Call Center Employees;Journal of Voice;2024-02

2. A Systematic Review of Voice-Related Patient-Reported Outcome Measures for Use with Adults;Journal of Voice;2021-11

3. Prevalence of Voice Problems, Self-Reported Vocal Symptoms and Associated Risk Factors in Call Center Operators (CCOs): A Systematic Review;Journal of Voice;2021-08

4. Effect of a Workplace Vocal Health Promotion Program and Working Conditions on Voice Functioning of College Professors;Journal of Voice;2021-07

5. Patient-Reported Outcome Measures in Voice: An Updated Readability Analysis;Journal of Voice;2021-03

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