Identification of communication skills that improve patient safety culture: analysis of a communication skills training program for university hospital staff

Author:

Izumi Shin-Ichi1,Furusawa Yoshihito2,Bansho Musashi3,Tonomura Itsushi3

Affiliation:

1. Department of Physical Medicine and Rehabilitation, Tohoku University Graduate School of Biomedical Engineering

2. Department of Physical Medicine and Rehabilitation, Tohoku University Graduate School of Medicine

3. Coaching Research Institute, COACH A Co., Ltd.

Publisher

Kaifukuki Rehabilitation Ward Association

Reference15 articles.

1. 1. Institute of Medicine (US) Committee on Quality of Health Care in America; Kohn, LT, Corrigan JM, Donaldson MS, editors: To Err is Human: Building a Safer Health System. Washington (DC): National Academy Press (US); 2000. p. 155-201.

2. 2. Mikami M, Izumi S. Outline of rehabilitation medicine. In: Mikami M, Izumi S, and Kagaya H, editor. Textbook of Rehabilitation Medicine. 4th ed. Tokyo: Nankodo; 2016. p. 1-17.

3. 3. Baker DP, Gustafson S, Beaubien JM, Salas E, Barach P. Medical Team Training Programs in Health Care. In: Henriksen K, Battles JB, Marks ES, Lewin DI, editors. AdvancesinPatientSafety:From Research to Implementation (Volume 4: Programs, Tools, and Products). Rockville (MD): Agency for Healthcare Research and Quality (US); 2005. p. 253-267.

4. 4. Donnelly LF, Dickerson JM, Goodfriend MA, Muething SE. Improving patient safety: effects of a safety program on performance and culture in a department of radiology. AJR 2009; 193: 165-71.

5. 5. Halverson AL, Andersson JL, Anderson K, Lombardo J, Park CS, Rademaker AW, Moorman DW. Surgical team training: the Northwestern Memorial Hospital experience. Arch Surg 2009; 144: 107-12.

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