1. Institute of Medicine. To Err Is Human: Building a Safer Health System. Washington, DC: National Academy Press; 1999
2. Committee on Quality of Health Care in America, Institute of Medicine (ed). Crossing the Quality Chasm: A New Health System for the 21st Century. Washington, DC: National Academy Press; 2001
3. Available at: www.ahrq.gov
4. Available at: www.quic.gov
5. Available at: www.jcaho.org