Thematic analysis of google play reviews of lifestyle apps

Abstract

Worldwide, numerous studies have been conducted on m-health applications and the results show that, if well-designed, they can regulate and track medication and reduce healthcare costs. The aim of this research is to analyze the experiences of users connected to different lifestyle apps, in particular (1) to explore the negative, neutral and positive topics in the reviews, and (2) to discover the role of health improvement among the comments. The present paper is part of a complex empirical research project. A qualitative and quantitative content analysis was conducted of the user reviews in the Google Play store for the 16 lifestyle apps selected during the first phase of the empirical research (quasi experiment). All in all, 2,835 comments were analyzed. The negative comments mentioned unreliable tracking functions, problems with updates, or high prices. The neutral comments outlined some missing functions or problems with the operation of the app. The positive comments were related to health improvement, usefulness, ease of use, engagement and willingness to recommend the app. Physical activity, facilitating a specific diet, weight loss, wellbeing, tracking progress and health awareness were among the common health aspects of the lifestyle apps. The results of this research will be particularly useful for consumers, app developers and service providers who focus on health awareness and health promotion.