Acquisition, affinity and rewards: Do they stay or do they go?
Author:
Publisher
Springer Science and Business Media LLC
Subject
Marketing,Finance
Link
http://link.springer.com/content/pdf/10.1057/fsm.2008.17.pdf
Reference54 articles.
1. Reichheld, F. F. and Teal, T. (1996) ‘The Loyalty Effect’, Bain and Company, Inc, Boston, MA.
2. Mulhern, F. (1999) ‘Customer profitability analysis: Measurement, concentration and research directions?’ Journal of Interactive Marketing, Vol. 13, No. 1, pp. 25–40.
3. Zeithaml, V. (2000) ‘Service quality, profitability, and economic worth of customers: What we know and what we need to learn’, Academy of Marketing Science Journal, Vol. 28, No. 1, pp. 67–85.
4. Zeithaml, V., Rust, R. and Lemon, K. (2001) ‘The customer pyramid: Creating and serving profitable customers’, California Management Review, Vol. 43, No. 4, pp. 118–142.
5. Reinartz, W. J. and Kumar, V. (2000) ‘On the profitability of long-life customers in a noncontractual setting: An empirical investigation and implications for marketing’, Journal of Marketing, Vol. 64 (October), pp. 17–35.
Cited by 14 articles. 订阅此论文施引文献 订阅此论文施引文献,注册后可以免费订阅5篇论文的施引文献,订阅后可以查看论文全部施引文献
1. Understanding the origin and evolution of affinity as a multidisciplinary concept: A conceptual approach to consumer affinity;Psychology & Marketing;2022-08-23
2. Effects of teaser rates on new credit card customers’ spending and borrowing: an empirical analysis;International Journal of Bank Marketing;2022-07-15
3. A review of consumer affinity research: recent advances and future directions;International Marketing Review;2022-03-16
4. Customer attrition analysis in the securities industry: a large-scale field study in Korea;International Journal of Bank Marketing;2019-10-24
5. The effect of promotional interest rates on customer borrowing and payment behavior in the credit card industry;Journal of Financial Services Marketing;2019-03-29
1.学者识别学者识别
2.学术分析学术分析
3.人才评估人才评估
"同舟云学术"是以全球学者为主线,采集、加工和组织学术论文而形成的新型学术文献查询和分析系统,可以对全球学者进行文献检索和人才价值评估。用户可以通过关注某些学科领域的顶尖人物而持续追踪该领域的学科进展和研究前沿。经过近期的数据扩容,当前同舟云学术共收录了国内外主流学术期刊6万余种,收集的期刊论文及会议论文总量共计约1.5亿篇,并以每天添加12000余篇中外论文的速度递增。我们也可以为用户提供个性化、定制化的学者数据。欢迎来电咨询!咨询电话:010-8811{复制后删除}0370
www.globalauthorid.com
TOP
Copyright © 2019-2024 北京同舟云网络信息技术有限公司 京公网安备11010802033243号 京ICP备18003416号-3