Trust in financial services: Retrospect and prospect-Reference-Cited by-同舟云学术

Trust in financial services: Retrospect and prospect

Published:2015-10-23 Issue:4 Volume:20 Page:234-245
ISSN:1363-0539
Container-title:Journal of Financial Services Marketing
language:en
Short-container-title:J Financ Serv Mark

Author:

Devlin James F,Ennew Christine T,Sekhon Harjit S,Roy Sanjit K

Publisher

Springer Science and Business Media LLC

Subject

Marketing,Finance

Link

http://link.springer.com/content/pdf/10.1057/fsm.2015.21.pdf

Reference30 articles.

1. Altman, M. (2012) Implications of behavioural economics for financial literacy and public policy. Journal of Socio-Economics 41: 677–690.

2. Ben-Ner, A. and Halldorsson, F. (2010) Trusting and trustworthiness: What are they, how to measure them, and what affects them. Journal of Economic Psychology 31 (1): 64–79.

3. Berry, L. (1995) Relationship marketing of services – growing interest, emerging perspectives. Journal of the Academy of Marketing Science 23 (4): 236–245.

4. Datamonitor (2009) ‘Rebuilding consumer trust in day-to-day banking’. Data from global consumer FSCI survey? http://www.datamonitor.com/store/Product/rebuilding_consumer_trust_in_day_to_day_banking?productid=DMFS2392 , accessed 4 August 2015.

5. Devlin, J.F. (2015) As far as they can throw. Financial World February/March: 56–58.

Cited by 23 articles. 订阅此论文施引文献订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献

1. An empirical exploration of the drivers of trust in consumer financial services;FINANCIAL PLANNING REVIEW;2024-08-28

2. Towards financial inclusion: Trust in banks’ payment services among groups at risk;Economic Analysis and Policy;2024-06

3. Examining unethical sales practices in retail banking: a hermeneutic analysis of employee perceptions in Brazil;Journal of Financial Services Marketing;2024-03-23

4. A digital payment generalisation model: a meta-analytic structural equation modelling (MASEM) research;Electronic Commerce Research;2024-01-19

5. First impressions of a financial AI assistant: differences between high trust and low trust users;Frontiers in Artificial Intelligence;2023-10-03