Market Research and Predictive Analytics: Using Analytics to Measure Customer and Marketing Behavior in Business Ventures
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Publisher
Palgrave Macmillan US
Link
http://link.springer.com/content/pdf/10.1057/978-1-137-37879-8_4
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5. Brooks, Neil, and Lyndon Simkin. 2011. Measuring marketing effectiveness: An agenda for SMEs. The Marketing Review 11(1): 3–24.
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