Scalable growth in IT-enabled service provisioning: a sensemaking perspective
Author:
Affiliation:
1. Department of Information and Process ManagementBentley University Waltham MA U.S.A.
2. Center for Process Innovation & Department of Computer Information SystemsRobinson College of Business, Georgia State University Atlanta GA U.S.A.
Publisher
Informa UK Limited
Subject
Library and Information Sciences,Information Systems
Link
http://link.springer.com/content/pdf/10.1057/ejis.2011.5.pdf
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