Satisfaction with employee relationship management systems: the impact of usefulness on systems quality perceptions
Author:
Affiliation:
1. First Horizon Corporation Memphis TN U.S.A.
2. MIS DepartmentFogelman College of Business and Economics, University of Memphis Memphis TN U.S.A.
Publisher
Informa UK Limited
Subject
Library and Information Sciences,Information Systems
Link
http://link.springer.com/content/pdf/10.1057/ejis.2010.69.pdf
Reference97 articles.
1. An empirical assessment of the SERVQUAL scale
2. The moderator–mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations.
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