1. Aged and Community Services Australia (2001) Two Year Review of Aged Care Reform: An Industry Response (Melbourne: Aged and Community Services Australia).
2. Aged and Community Services Australia (2004) Fact Sheet 2: Residential Aged Care
http://www.agedcare.org.au
/factsheets/factsheet2residentialagedcare.htm (Accessed 21st September, 2004).
3. Aged Care Act (1997) Office of Legislative Drafting and Publishing, Attorney-General’s Department, Canberra.
4. Aronson, J. and Neysmith, S. M. (1996) ‘You’re Not Just In There To Do the Work’ Gender & Society 19(1), pp. 59–77.
5. Ashforth, B. E. and Humphrey, R. H. (1993) ‘Emotional Labour in the Service Roles: the Influence of Identity’ Academy of Management Review, 18(1), pp.88–115