An investigation of the influence of consumer value on service elements’ contributions to satisfaction
Author:
Publisher
Springer Science and Business Media LLC
Subject
Marketing,Statistics, Probability and Uncertainty,Strategy and Management,Economics and Econometrics,Finance
Link
http://link.springer.com/content/pdf/10.1057/jt.2009.15.pdf
Reference61 articles.
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3. Hallowell, R. (1996) The relationships of customer satisfaction, customer loyalty, and profitability: an empirical study. International Journal of Service Industry Management 7 (4): 27–42.
4. Söderlund, M. (1998) Customer satisfaction and its consequences on customer behaviour revisited the impact of different levels of satisfaction on word-of-mouth, feedback to the supplier and loyalty. International Journal of Service Industry Management 9 (2): 169–188.
5. Llosa, S. (1996) Contributions à l’étude de la satisfaction dans les services. Thèse de doctorat ès sciences de gestion, I.A.E., Aix-Marseille.
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