Author:
Courtright Jeffrey L,Smudde Peter M
Publisher
Springer Science and Business Media LLC
Subject
Strategy and Management,Business and International Management
Reference101 articles.
1. Austin, J.L. (1974) How to Do Things with Words, 2nd edn., Harvard University Press, Cambridge, MA.
2. Benoit, W.L. (1994) ‘The genesis of rhetorical action’, Southern Communication Journal, 59 (4), 342–355.
3. Benoit, W.L. (1995a) Accounts, Excuses, and Apologies: A Theory of Image Restoration Strategies, SUNY Press, Albany.
4. Benoit, W.L. (1995b) ‘Sears’ repair of its auto service image: Image restoration discourse in the corporate sector’, Communication Studies, 46 (1–2), 89–105.
5. Benoit, W.L. and Brinson, S.L. (1994) ‘AT&T: Apologies are not enough’, Communication Quarterly, 42 (1), 75–88.
Cited by
35 articles.
订阅此论文施引文献
订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献