Making and Breaking Troubleshooting Logics: Diagnosis in Office Settings-Reference-Cited by-同舟云学术

Making and Breaking Troubleshooting Logics: Diagnosis in Office Settings

Published:2010 Issue: Volume: Page:35-53
ISSN:
Container-title:Ethnographies of Diagnostic Work
language:
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Author:

O’Neill Jacki

Publisher

Palgrave Macmillan UK

Link

http://link.springer.com/content/pdf/10.1057/9780230296930_3

Reference25 articles.

1. Alby, F. (2009) ‘Software Troubleshooting as Social and Organizational Performance’, Journal of Computer Supported Cooperative Work, special issue on Technologies in Diagnostic Work, vol. 18, 129–46.

2. Baker, C., Emmison, M. and Firth, A. (Eds) (2005) Calling for Help, Philadelphia: John Benjamins Publishing Company.

3. Baker, C., Emmison, M. and Firth, A. (2005) ‘Calibrating for Competence in Calls to Technical Support’, in C. Baker,M. Emmison, and A. Firth (Eds) Calling for Help, Philadelphia: John Benjamins Publishing Company, 39–62.

4. Proc. ECSCW’09;J Bowers,1999

5. Castellani, S., Grasso, A., O’Neill, J. and Roulland, F. (2009) ‘Designing Technology as an Embedded Resource for Troubleshooting’, Journal of CSCW, special issue on Technologies in Diagnostic Work, vol. 18, no. 2–3, 199–227.

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