Author:
Kasabov Edward,Warlow Alex
Cited by
3 articles.
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1. Can Customer Expectations be Measured in Real Time?;International Journal of Information Technology & Decision Making;2016-01
2. Customer Compliance/Customer Control;Wiley Encyclopedia of Management;2015-01-21
3. Re-conceptualising call-centres as sites of control: the insider perspective;European Journal of Marketing;2014-02-04