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3. Muhlebach, R.F. (1998) ‘Tenant surveys benchmark success for management firms’, National Real Estate Investor, 40 (2), 159–160.
4. Preiser, W.F.E. (1995) ‘Post occupancy evaluation: how to make buildings work better’, Journal of Facilities, 13 (11), 19–28.
5. Preiser, W.F.E. (2002) The Evolution of Post Occupancy Evaluation: Towards Building Performance and Design Evaluation, Federal Facilities Council, National Academy Press, Washington, Chapter 2, pp. 9–22.