A two-dimensional approach to assessing the impact of port selection factors on port competitiveness using the Kano model
Author:
Publisher
Springer Science and Business Media LLC
Subject
Economics, Econometrics and Finance (miscellaneous),Transportation
Link
http://link.springer.com/content/pdf/10.1057/s41278-019-00117-7.pdf
Reference61 articles.
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3. Basfirinci, C., and A. Mitra. 2015. A cross cultural investigation of airlines service quality through integration of Servqual and the Kano model. Journal of Air Transport Management 42 (1): 239–248.
4. Berger, C. 1993. Kano’s methods for understanding customer-defined quality. Center for Quality of Management Journal 2 (4): 3–36.
5. Bilgili, B., A. Erciúb, and S. Ünalb. 2011. Kano model application in new product development and customer satisfaction (adaptation of traditional art of tile making to jewelries. Procedia Social and Behavioral Sciences 24: 829–846.
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