A closer look at the relationship of entry-level bank employees’ leadership attributes and customer satisfaction-Reference-Cited by-同舟云学术

A closer look at the relationship of entry-level bank employees’ leadership attributes and customer satisfaction

Published:2018-06 Issue:2 Volume:23 Page:91-103
ISSN:1363-0539
Container-title:Journal of Financial Services Marketing
language:en
Short-container-title:J Financ Serv Mark

Author:

Al-Salim Majda I. Ayoub

Publisher

Springer Science and Business Media LLC

Subject

Marketing,Finance

Link

http://link.springer.com/article/10.1057/s41264-018-0047-8/fulltext.html

Reference35 articles.

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2. Ambroz, M., and M. Praprotnik. 2008. September). Organisational effectiveness and customer satisfaction. Organizacija 41 (5): 161–173. https://doi.org/10.2478/v10051-008-0018-2 .

3. Badshah, S. 2012. Historical study of leadership theories. Journal of Strategic Human Resource Management 1 (1): 49–59.

4. Baldoni, J. 2008. 50 Ways great leaders inspire results. [Digital Bookshelf]. Retrieved from http://site.ebrary.com.libproxy.edmc.edu/lib/argosy/detail.action?docID=10271818 .

5. Banther, B. 2014. Five qualities of a lasting leader. Health Care Registration: The Newsletter for Health Care Registration Professionals 23 (7): 6–7.

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