A REVIEW IN THE FRAMEWORK OF REPUTATION MANAGEMENT AND CONSUMER RELATIONS: ONLINE REPUTATION COMPONENTS MODEL PROPOSAL-Reference-Cited by-同舟云学术

A REVIEW IN THE FRAMEWORK OF REPUTATION MANAGEMENT AND CONSUMER RELATIONS: ONLINE REPUTATION COMPONENTS MODEL PROPOSAL

Published:2022-01-16 Issue: Volume: Page:
ISSN:1302-6739
Container-title:Doğuş Üniversitesi Dergisi
language:
Short-container-title:

Author:

ŞİRZAD Nefise

Publisher

Dogus Universitesi Dergisi

Subject

General Medicine

Reference40 articles.

1. Afify, E., Hegazy, A.E., & El Sayed, M.A. (2011). A model for customer complaint management system using SOA. Recent Researches in Computer Science, 291 296. Retrieved from: https://dl.acm.org/doi/abs/10.5555/2028299.2028355.

2. Akçay, M. & Okay, Ş. (2009). Otomotiv yetkili servislerinde dış müşteri memnuniyetine etki eden faktörler üzerine bir alan araştırması, Selcuk Teknik Dergisi, 8(1), 30 47. Retrieved from: http://sutod.selcuk.edu.tr/sutod/article/view/79.

3. Aydemir, M.(2011). Seo: search engine optimization. İstanbul: Kodlab.

4. Barlow, J., & Moller, C. (2009). A complaint is a gift: recovering customer loyalty when things go wrong. İstanbul: Rota.

5. Blackshaw, P. (2008). Satisfied customers tell three friends, angry customers tell 3,000. NewYork: Doubleday.

Cited by 2 articles. 订阅此论文施引文献订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献

1. Examining reputation from a communication perspective: A systematic review;Doxa Comunicación. Revista Interdisciplinar de Estudios de Comunicación y Ciencias Sociales;2023-07-01

2. Impacts of PR and AI on the Reputation Management: A Case Study of Banking Sector Customers in UAE;Digitalisation: Opportunities and Challenges for Business;2023