Affiliation:
1. Bournemouth University
Abstract
The work of General Managers (GMs) in hotels has been the focus of several empirical studies since the early 1980s. The majority of these studies were conducted in corporate or multinational (MNC) hotel chains’ environment and often neglected the smaller independent operators
and family businesses. This study explores the mediating factors that affect the GMs’ work in small and medium luxury hotels (SMLHs); the context of this study is Greece, a popular tourist destination dominated by SMLHs. Based on a qualitative research approach, sixteen in-depth interviews
with GMs were conducted in four popular tourist destinations. Five key factors in relation to the GMs’ work were found to be important: career development and mobility; contact intensity; owner-GM relations; dealing with corruption; and networking and reputation. The findings suggest
a number of theoretical and managerial implications related to managerial work in SMLHs.
Subject
Tourism, Leisure and Hospitality Management,Social Sciences (miscellaneous)
Cited by
6 articles.
订阅此论文施引文献
订阅此论文施引文献,注册后可以免费订阅5篇论文的施引文献,订阅后可以查看论文全部施引文献