Data Management System Selection in a Family Service Agency

Abstract

This case study examines how a medium-sized, nonprofit family service agency in Atlanta, Ga., used social work knowledge and skills in the selection of a data management system. The problem-solving model was used as a practical and conceptual framework. Using a social work approach to system selection helped harness agency strengths and involved representatives from all levels of the system. Determining available vendor resources and relationships with other system purchasers, and defining the contract very clearly were all keys to success. In addition, the recognition that selection of a new data management system is an organizational change, a technical upheaval, and a major purchase that requires active senior management support were all important lessons.