Practice of Electronic Interaction between the Government and the Population in the Sverdlovsk Region

Abstract

Introduction. The issue of interaction between the government and the population has long been actively discussed in the scientific literature, since the degree of involvement of the population in the management of the region and the municipality shows the level of democracy of society. The government and the population are relatively independent communities with their own interests, which may not coincide, the alienation of the population from management generates corruption and dictatorship of the government. The scientific problem is the development of mechanisms for involving the population to participate in the management of the territory and strengthening the motivation of officials of regional and municipal authorities to interact with the population. One of the ways to solve this problem is to improve the mechanisms and forms of interaction. The purpose of the article is to investigate the extent of the spread of new forms of electronic interaction between the government and the population and to assess them. Materials and Methods. Analytical materials of research on the subject, key legal acts regulating the process of interaction between the government and the population were selected and summarized. The method of analyzing statistical data presented on the official websites of the Government of the Sverdlovsk Region and the Administration of the municipal formation of the city of Yekaterinburg was used. The indicators for 10 years (from 2013 to 2023) on the number of citizens’ appeals and their forms, as well as reports of the election commission of the Sverdlovsk region on remote voting, are analyzed. Results. The tendency of the predominance of electronic forms of interaction over written appeals and personal meetings of citizens with government representatives has been revealed. Electronic forms are replacing classical forms (voting in elections at polling stations) and are becoming an integral part of new processes such as proactive budgeting. Electronic forms facilitate the interaction process in terms of saving money and time, but at the same time they also generate new challenges (increasing formalism, susceptibility to technical failures, distrust of technology, etc.). Discussion and Conclusion. It is noted that the new forms of electronic interaction are a big step forward, the transition from the practice of simply informing the population to the direct involvement of citizens in the management and distribution of budgetary funds. Great expectations are placed on the new electronic forms; it is assumed that they will increase the activity of the population. However, along with the obvious advantages, they give rise to new problems that require further study and implementation in the practice of interaction between the authorities and the population.