1. 1. Institute of Medicine. Committee on Quality of Health Care in
2. America: To Err Is Human: Building a Safer Health System.
3. Washington, DC: National Academy Press; (2000).
4. 2. Leape LL, Berwick DM, Bates DW 2002 What Practices Will
5. Most Improve Safety? JAMA. July 288: 501-507.