1. Reference1-Eren D, Demirel N. The effect of emotional labor factor on service quality: an investigation on four-five star hotels in Nevsehir. Igd Univ Jour Soc Sci 2018; 310-334.
2. Reference2- Kaya U, Serceoglu N. Work alienation among emotion workers: A research in service industry. Labour and Society 2013; 13(1):311-346.
3. Reference3- Onay M. The effect of emotional intelligence and emotional labor on task performance and contextual performance. Ege Academic Review 2011; 11:587-600.
4. Reference4- Gungor M. The phenomenon of emotional labour: Process and outcomes. Kamu-Is Hukuku ve Iktisat Dergisi 2009; 11(1):167-184.
5. Reference5- Gulova AA, Palamutcuoglu BT, Palamutcuoglu AT. The role of supervisor support in relations between emotional labor and job involvement: A research on university student affairs personnel. Dokuz Eylul University Faculty of Economics and Administrative Sciences Journal 2013; 28(2):41-74.