Implementation of digital technologies in Public Administration

Abstract

The direction of scientific research is determined by the global spread of the informatization process, which increases the urgency of introducing digital technologies in the field of public administration. The purpose of the studyis to highlight the basics of implementing digital technologies in public administration in modern conditions of social development, taking into account the most successful and progressive practices. The methodological basis of the research is a systematic approach, which made it possible to single out the factors affecting the processes of digitalization of public administration in the spheres of state administration, regional and local self-government, public organizations, and entities providing public services. The positive externalities of the implementation of digital technologies in public administration for various levels of government and the population have been clarified. It has been proven thatensuring general accessibility to the use of public services, maximum consideration of consumer needs when providing them, active involvementof broad sections of the population in making public decisions and monitoring the progress of their implementation will contribute to increasing the efficiency of public services.