1. Cape, J. (1998) Quality and audit developments: standing advisory committee on quality. Clinical Psychology Forum, 82,
2. Department of Health (1997) The New NHS: Modern, dependable. London: HMSO
3. Dickens, P. (1994a) There’s more to quality than clinical audit. Clinical Psychology Forum, 14–17
4. Dickens, P. (1994b) Quality and Excellence in Human Services. Chichester: Wiley
5. Donabedian, A. (1980) Explorations in Quality Assessment and Monitoring, Volume 1. Ann Arbor: M.I. Health Administration Press