Remembering the past makes consumers easier to forgive: The influence of nostalgia on forgiveness and its internal mechanism in service failure
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Published:2024
Issue:4
Volume:56
Page:515
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ISSN:0439-755X
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Container-title:Acta Psychologica Sinica
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language:en
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Short-container-title:Acta Psychologica Sinica
Author:
WANG Lili,ZHANG Xuan,CHEN Hanyu
Publisher
China Science Publishing & Media Ltd.