Trust in Systems: Identification of 17 Unresolved Research Questions and the Highlighting of Inconsistencies

Author:

Atchley Andrew,Barr Hannah M.,O'Hear Emily,Weger Kristin,Mesmer Bryan,Gholston Sampson,Tenhundfeld NathanORCID

Abstract

Trust is perhaps one of the most important constructs when trying to understand human interactions with systems. As such, there has been a considerable amount of research done on factors such as individual differences in trust, environmental factors affecting trust, and even ‘contagion’ effects of trust. However, at times the literature presents results that are inconsistent with existing findings, definitions, and at times even logic, with no clear path towards reconciliation. This manuscript attempts to highlight some of these inconsistencies within individual differences (personality and gender), task and environment, and system-wide trust, while also attempting to identify outstanding questions. While this review and critique do not encompass the totality of the literature, it provides representative examples of some of the issues the study of trust is facing. For each section, we offer a series of research questions, which has resulted in 17 proposed questions that need answering. Finally, we propose 3 questions that researchers should ask in every study which may help mitigate some of these issues in the future.

Publisher

Center for Open Science

Cited by 3 articles. 订阅此论文施引文献 订阅此论文施引文献,注册后可以免费订阅5篇论文的施引文献,订阅后可以查看论文全部施引文献

1. Measuring and Calibrating Trust in Artificial Intelligence;Lecture Notes in Computer Science;2024

2. How do Blame Attributions Impact Trust in Complex Task Environments?;Proceedings of the Human Factors and Ergonomics Society Annual Meeting;2023-09

3. System-Wide Trust: The Impact of an Error in a Multi-component System;Proceedings of the Human Factors and Ergonomics Society Annual Meeting;2022-09

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