Innovation in Nurse Staffing Models: Implementing a Tele–Critical Care Nurse Program in a Pediatric Cardiac Intensive Care Unit

Author:

Swink Kellie1,Berris Menchee2,King Simmy3,Frame Shaun4,Munoz Ricardo5,Magallon Alejandro Lopez6

Affiliation:

1. Kellie Swink is Clinical Nurse Program Coordinator, Division of Cardiac Critical Care Medicine, Telemedicine Program, Children’s National Hospital, 111 Michigan Avenue, NW, Washington DC, 20010 (KEng@childrensnational.org).

2. Menchee Berris is Clinical Nurse Program Coordinator, Division of Cardiac Critical Care Medicine, Telemedicine Program, Children’s National Hospital, Washington, DC.

3. Simmy King is Chief Nursing Informatics and Education Officer, Division of Nursing, Children’s National Hospital, and George Washington University, School of Medicine and Health Sciences, Washington, DC.

4. Shaun Frame is Director, Nursing Inpatient Heart Institute, Children’s National Heart Institute, Children’s National Hospital, Washington, DC.

5. Ricardo Munoz is Chief, Division of Cardiac Critical Care Medicine, Executive Director of Telemedicine, and Co-director, Children’s National Heart Institute, Children’s National Hospital, Washington, DC.

6. Alejandro Lopez Magallon is Medical Director, Telemedicine Program, Division of Cardiac Critical Care Medicine, Children’s National Hospital, Washington, DC.

Abstract

A pediatric tele–critical care nursing program provides an extra layer of surveillance for patients and alerts bedside nurses of abnormal trends to mitigate adverse events. Although workforce turnover combined with patient complexity and acuity in a pediatric cardiac intensive care unit strains the sustainability of a healthy work environment, these variables have also opened the door to an innovative approach to tele–critical care nursing care delivery. In addition to virtual surveillance, a clinical bedside intervention was developed to provide hands-on assistance to bedside nurses. This article describes the evolution of this novel technique for enhancing nursing care delivery.

Publisher

AACN Publishing

Subject

Critical Care Nursing,Emergency Medicine,General Medicine

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