Digitalization of Social Infrastructure in the Smart City Development Strategy

Abstract

Digitalization of the social infrastructure of cities is becoming increasingly important in the strategy of city development and improving the efficiency of municipal management. The purpose of this study is to assess the level of digitalization of social infrastructure as part of the implementation of the smart city development strategy on the example of Yekaterinburg. It is determined that digital technologies have become an integral attribute of the lifestyle of the population. The population actively uses the Internet and mobile communication capabilities. The Internet is especially actively used to search for information, as well as communication, personal and business contacts. The Internet is actively replacing television and radio as sources of information. The reasons that reduce the digitalization of the urban environment are highlighted. A considerable number of respondents indicated the low level of communication between the local population and municipal authorities during the mass survey. The reasons for the weak formation of a digital society are also noted: low level of digital competencies, insufficient provision of computer equipment, lack of automated research systems, lack of affordable high-speed Internet. The directions of improving the social practice of smart city development are determined. In the field of improving the Internet, it is necessary to increase the speed of data transmission, ensure stability of operation, and improve information sites. In the field of education, it is proposed to provide educational institutions with the necessary equipment and appropriate programs, to replace outdated computers in educational institutions. In the field of healthcare, the achievements have been highly appreciated, but a wish has been expressed to simplify online registration in hospitals. Internet services, online payments, e-mail, delivery, and other services were highly appreciated. In general, transport services were also positively evaluated, but wishes were expressed to improve the organization of public transport, observe the traffic schedule, and use digital technologies at bus stations. Residents propose to upgrade bus shelters throughout the city, install more “smart stops”, introduce taxi drones.