112 Ambulans Çalışanlarının Hizmet ve Sosyal Durumlarının Değerlendirilmesi

Abstract

Aim: 112 Emergency Health Services (EHS) is crucial for preventing deaths and injuries with early intervention and has significant impacts on survival. Many factors like shift working, occupational dissatisfaction, safety concern, and stress adversely affect 112 EHS workers. This study aimed to evaluate working conditions, expectations, job satisfaction, service and social conditions of 112 EHS staff working in the city of XX, to determine the difficulties they face and to provide suggestions for more efficient working condition. Method: This study was conducted with health workers working at 112 EHS in the city of XX. A survey form was developed to investigate their service and social conditions. It was converted into an electronic survey consisting of 29 questions via Google Forms. 252 health workers participated in study by filling the electronic survey. Results: The most important factors affecting the job performance of workers were job satisfaction/respect and the level of salary. Workers reported the majority of the cases encountered during a 24-hour shift were green zone patients.The average arrival time to the cases and the delivery time of the patients to the hospital are mostly within 0-10 minutes. Emergency room physician's approach and the lack of allied health personnel were the most common problems during patients' delivery to hospital. Most workers stated that protective measures on occupational safety in the EHS were insufficient and that they were subjected to physical assault. Conclusion: As a result of our study, it was determined that 112 employees experienced job dissatisfaction.The reasons for this situation are the level of salary, lack of dignity, fear of security.However, there are some deficiencies regarding the use and organization of 112 emergency health services. It is necessary to immediately improve 112 EHS workers’ working conditions and the coordination of EHS.