Features of development of hotel and restaurant economy of Lutsk territorial community

Abstract

The geographical boundaries and composition of the Lutsk territorial community are characterized, namely the community includes 1 city, 1 urban-type settlement and 34 villages. We defined the dynamics of the number of tourists visiting Lutsk. The tourists number growth testifies to the strong promotion of the city and its environs, the development of tourist infrastructure and hotel and restaurant facilities, which are always ready to offer an interesting unique product to every visitor. We analysed the dynamics of the volume of tourist revenues to the budget of Lutsk from 2016 to 2019. There is an increase in the number of tourist revenues. If in 2016 this figure was 131,700 hryvnias, in 2019 it was almost 4.5 times higher and reached its peak - 587,609 hryvnias. 2020 is marked by a slight decline due to the outbreak of the COVID-19 pandemic, a reduction in travel and hotel services. The number of temporary accommodation facilities of the Lutsk Territorial Community has been studied, they can comfortably accommodate more than 1340 guests: 1108 people - in 23 modern hotels, 233 people - in 7 modern hostels. We analysed the ratio of people who stayed and did not stay overnight in Lutsk TС. The length of stay of tourists in the city of Lutsk was studied, the number of people staying for the night is 25.2% in 2017 and 32.1% in 2019. We analysed the development of restaurants dynamics in Lutsk TС, 314 establishments operate on the territory of them: 35 units - bars, 73 units - restaurants and 206 units - cafés, cafeterias, pizzerias. The analysis of pricing policy and price segments of the Lutsk TС market is given. In the structure of hotel data, the largest share falls on enterprises whose average room price is in the range from UAH 425 to UAH 916, 1407 UAH to 2880 UAH ("Mojo" and "Noble"). These indicators show that each hotel has its own target segment of consumers, as evidenced by the cost and category of rooms. The main problems of the hotel and restaurant industry of the Lutsk territorial community are characterized, namely: insufficient level of satisfaction of consumer requirements; insufficiently well-developed quality management system at enterprises; the predominant focus of the restaurant industry is not on the quality of their products, but on the material support of the institution; insufficiently high level of management of institutions, low level of leadership qualities of heads of institutions; very often the prerogative of the institution is the quantity of products, not its quality; insufficiently qualified level of institutions staff, and hence low quality of service; insufficient advertising activities of institutions; imperfect image strategy of the restaurant. Solving and improving these problems will allow hotel and restaurant businesses to increase the number of consumers; will increase the efficiency of the enterprise, as a consequence of increasing the profitability of institutions; improving the efficiency of the institution's management; increasing the quality of services and the level of service; improving consumer perception of the company's image and reputation; will open opportunities for institutions to enter the international market and increase the number of consumers.