Information Provision by Public Libraries in Limpopo Province, South Africa, during the Covid-19 Emergency: A Case Study of X Public Library

Abstract

Public libraries are established to promote literacy, cultural heritage, and the dissemination of information. Due to the Covid-19 pandemic, public libraries across the globe had to close their physical spaces and change their service models. This qualitative study investigated information provision by a public library in the Limpopo Province, South Africa, during the national public health restrictions to determine what means were applied to sustain service provision. The paper reports on ways used by the library to provide information to users at the time. Data were collected from the chief librarian and four librarians using face-to-face interviews and one focus group. The data were thematically analysed. Findings indicated that no services were offered to users during the time of the Covid-19 restrictions. The paper recommends the digital literacy training of users, the use of free databases, and the introduction of online library services.