Digitalization of the Economy of Small Businesses — From Business Process Assessment to Goal Setting

Abstract

The purpose of this article is to study and structure the identified problems in business processes in small business entities (hereinafter referred to as small business entities) that limit the implementation of measures during the transition period to the digital economy. The transition from traditional business to the digital economy format is currently associated with a number of systemic problems in the business processes of enterprises of the subjects of small and medium-sized businesses. The objects of the study were enterprises of small businesses of the Russian Federation in various industries: medical centers, private training centers and manufacturing enterprises. The subject of this research is the business processes within the enterprises under study. Its methodological basis is provided by the following methods: empirical, theoretical, sociological, psychological. As part of the research in the field of the problems in the economy and finance of enterprises of the subjects of small businesses and the transition to the digital economy in conditions of economic uncertainty, the authors of the article carried out research, analysis and evaluation of business processes. At this stage of the study, key business processes at enterprises have been identified within the framework of joint consulting projects at small businesses to assess the possibilities of transition to digitalization of the economy. The main problems in business processes hindering such a transition to the digital format of doing business are identified and classified, the points of business growth in the activities of enterprises are determined by the authors. We have studied and structured the identified problems of digitalization of business processes and proposed ways in order to solve them.