Innovation in Library Services Post COVID-19 Pandemic

Abstract

Covid-19 pandemic which hit various parts of the world has bring changes in living arrangements including library, documentation, and information. Thus, library organizations need to adapt in response addressing service demands in new normal era. This study analyzed the use of social networking services in the library post COVID-19 based on Zoom webinar. The analysis results revealed that most participants (97%) declare the importance of changing the role of libraries and librarians post COVID-19. In addition, as many as 88% of participants stated that innovation in creating new products by librarians is urgent to meet the users need post COVID-19. Changing the paradigm of librarians is also needed according to (94%) participants, by changing the mindset and working patterns of traditional librarians (providing services) into a creator of information and advancing skills set in digital literacy. The findings of this study are expected to help stakeholders improve library service.