Using Process Mapping to Reveal Process Redesign Opportunities during ERP Planning

Abstract

ABSTRACT The objectives of the Elizor Case are to give students experience with business process analysis by requiring them to first document an “as is” raw materials purchasing process during the planning for an enterprise resource planning (ERP) system implementation and then to have students determine issues inherent in the process that will necessitate process redesign. Students will learn the difference between two types of process redesign—business process reengineering (BPR) and business process improvement (BPI)—synthesize this knowledge in order to identify process issues inherent in the case, and suggest process redesigns that an ERP system will need to provide so that the purchasing process is more efficient, effective, and controlled. The case has broad appeal for faculty teaching ERP systems and/or business process management.