The Determinants of FinTech Implementation in Microfinance Companies – A Systematic Literature Review

Abstract

As financial technology continues to disrupt and reshape the financial industry, there is a growing body of work investigating how it can be harnessed to improve access to basic financial services and promote financial inclusion for individuals at the lower tier of the economic pyramid. In the context of microfinance companies, there has been limited exploration into the key determinants influencing the successful implementation of digital finance products and services. This research aims to explore the potential role of financial technology in supporting the sustainability, growth, and advancement of microfinance companies by identifying the internal and external determinants that impact the fintech decision-making process. To achieve this, a systematic review was conducted, thoroughly examining relevant publications indexed in the Web of Science database. The review process involved a „coding scheme” (content analysis) to extract essential concepts from the primary publications. The research findings highlight the significance of various determinants related to social, economic, organizational, and technological dynamics in driving the implementation of digital finance solutions. Based on these results, a comprehensive model is proposed, illustrating the interplay among the three potential domains identified in the context of this review.