Relationships of Information Technology with performance management of transport companies

Abstract

The study presents chosen relationships of Information Technology (IT) with performance management of cargo transport companies. The relevance of Information Technology adoption and utilization of wireless networks in cargo transport enterprises for enhancing customer service and logistics performance was assessed. The primary data for the study were collected from representatives of 278 cargo transport companies located in Poland, using the survey-based method. Extensive literature studies imposed the imperative 37 components of the questionnaire form, introduced conscientiously. The fundamental exploration of data was conducted through the utilization of Structural Equations Modeling, involving model fit, casualty assessment, factors of latent variables and itemized delineation of hypotheses effects. This paper provides recognition of the underexplored field of IT adoption and wireless network use pertaining to logistics and customer service performance within organizational determinants of cargo transport enterprises. The primary findings of the investigation contribute to the endorsement of the determinants for the organizational orientation of the companies within the strategic context in relation to IT involvement. Furthermore, these organizational accomplishments necessitate a comprehensive examination of the performance within areas of customer service and logistics.