Informational Justice and Post-recovery Satisfaction in E-Commerce: The Role of Service Failure Severity on Behavioral Intentions-Reference-Cited by-同舟云学术

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Informational Justice and Post-recovery Satisfaction in E-Commerce: The Role of Service Failure Severity on Behavioral Intentions

Published:2019-02-28 Issue:1 Volume:6 Page:129-139
ISSN:2288-4637
Container-title:The Journal of Asian Finance, Economics and Business
language:
Short-container-title:JAFEB

Author:

Kussusanti Susanti, ,Tjiptoherijanto Prijono,Halim Rizal Edy,Furinto Asnan

Publisher

Korea Distribution Science Association

Subject

Economics and Econometrics,Finance,Management Information Systems

Cited by 8 articles. 订阅此论文施引文献订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献

1. Teleconsultation management in healthcare during the COVID-19 pandemic: The impact of Perceived Justice on satisfaction and Word-Of-Mouth;Journal of General Management;2023-03-08

2. E-commerce Adoption of Small and Medium-Sized Enterprises During COVID-19 Pandemic: Evidence from South Asian Countries;J ASIAN FINANC ECON;2022

3. Antecedents of Customer Loyalty: Study from the Indonesia’s Largest E-commerce;The Journal of Asian Finance, Economics and Business;2020-10-31

4. Factors Affecting Enterprise’s Satisfaction toward Social Security’s Online Public Service: The Case of Thanh Hoa Province, Vietnam;The Journal of Asian Finance, Economics and Business;2020-09-30

5. The Effect of Consumer Motivations on Purchase Intention of Online Fashion - Sharing Platform;The Journal of Asian Finance, Economics and Business;2020-06-30

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