Affiliation:
1. Management Center Innsbruck
Abstract
Knowledge management is a particular issue in events and festivals due to the temporary, stressful and pulsating nature of these types of organisations, where knowledge needs to be created and shared quickly and efficiently, as well as documented and stored for the future. Using the Queensland Music Festival as a best practice example, the purpose of this case study is to help the learner identify and analyse formal and informal knowledge management rituals that enabled staff members to share not only what they know, but also the more tacit know-how and specific ‘ways things are done’ within the organisation.
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