1. The psychology of interpersonal behaviour;Argyle,1972
2. Assessing therapeutic intervention used by NHS Direct Nurse Advisors;Ashmore;British Journal of Nursing,2001
3. Experiential learning: developments in Australian post secondary education;Boud,1978
4. Training the telephone counsellingm;Brokopff,1973
5. Educational provision for nurses operating NHS Direct;Burley;Journal of Community Nursing,1999