Assessment of how satisfaction with service quality and service value affect passenger’s loyalty to the MRT-SBK service in greater Kuala Lumpur-Reference-Cited by-同舟云学术

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Assessment of how satisfaction with service quality and service value affect passenger’s loyalty to the MRT-SBK service in greater Kuala Lumpur

Published:2023 Issue: Volume: Page:
ISSN:0094-243X
Container-title:PROCEEDINGS OF THE 11TH INTERNATIONAL ADVANCES IN APPLIED PHYSICS AND MATERIALS SCIENCE CONGRESS & EXHIBITION
language:
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Author:

Das A. M.,Setiawan A.,Dony W.

Publisher

AIP Publishing

Link

http://aip.scitation.org/doi/pdf/10.1063/5.0109661

Reference79 articles.

1. SPAD (Land Public Transport Commission). Executive summary, “Greater Kuala Lumpur & Klang public transport master plan”, 2010.

2. The evaluation of demand responsive transport services in Europe

3. Bernama, “600,000 targeting for public transport ridership in Klang Valley by End 2012”, Bernama Dec 17, 2009.

4. Bernama, “10 MP: RM2.8 billion for improving urban public transport”, Bernama Oct 15, 2010.

5. Causes of customer dissatisfaction ‐ studies of public transport by the critical‐incident method

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