Service quality measurement of higher vocational education based on SERVQUAL and KANO: A case study in Politeknik ATMI Surakarta-Reference-Cited by-同舟云学术

Service quality measurement of higher vocational education based on SERVQUAL and KANO: A case study in Politeknik ATMI Surakarta

Published:2019 Issue: Volume: Page:
ISSN:0094-243X
Container-title:AIP Conference Proceedings
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Author:

Rinanto Andhy,Pujiyanto Eko,Rosyidi Cucuk Nur,Prasetyo Hoedi

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Link

http://aip.scitation.org/doi/pdf/10.1063/1.5098286

Reference13 articles.

1. Evaluating Educational Service Quality in Technical and Vocational Colleges using SERVQUAL Model

2. The validity of the SERVQUAL and SERVPERF scales

3. Hwarng, H.B., & Teo, C. 2001. Translating Customers’ Voices Into Operations Requirements – A QFD Application In Higher Education. International Journal Of Quality, 18(2), 195–197, 2001.

4. Kano, N.; Seraku, N.; Takahashi, F.; Tsuji, S., Attractive quality and must-be quality, Hinshitsu, 14(2), pp. 39–48, 1984

5. Kusumaningrum, S. D. 2016. Applying Servqual To Improve The Quality Of Service Delivery In Vocational Education In Indonesia, Proceeding Of The 3rd International Conference On Management & Muamalah 2016.

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