Implementation of total quality management and failure mode effect analysis method in the food manufacturing industry to reduce customer complaint-Reference-Cited by-同舟云学术

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Implementation of total quality management and failure mode effect analysis method in the food manufacturing industry to reduce customer complaint

Published:2023 Issue: Volume: Page:
ISSN:0094-243X
Container-title:5TH INTERNATIONAL CONFERENCE ON INNOVATIVE DESIGN, ANALYSIS & DEVELOPMENT PRACTICES IN AEROSPACE & AUTOMOTIVE ENGINEERING: I-DAD’22
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Author:

Damayanti Nofitasari,Hasbullah Hasbullah

Publisher

AIP Publishing

Link

http://aip.scitation.org/doi/pdf/10.1063/5.0141775

Reference12 articles.

1. S. E. Putro, "Pengaruh Total Quality Management Terhadap Kinerja Manajerial Dengan Sistem Penghargaan (Reward) Sebagai Variabel Moderasi," Media Mahardika, 8(3), 61–72, 2014.

2. I. Purbosani, "Perancangan Tqm Scorecard Berbasis Kriteria Malcolm Baldrige National Quality Award 2009-2010 Untuk Industri Jasa Konstruksi Dengan Metode Ahp Dan Fuzzy Ahp, "Thesis, Indonesia University, 2011.

3. B. Bigliardi and F. Galati, "The implementation of TQM in R&D environments," Journal of Technology Management and Innovation, 9(2), 157–171, 2014.

4. M. Kaur, K. Singh and I. S. Ahuja, "An evaluation of the synergic implementation of TQM and TPM paradigms on business performance," International Journal of Productivity and Performance Management, 62(1), 66–84, 2013.

5. M. M. Arshida and S. O. Agil, "Critical Success Factors for Total Quality Management Implementation Within the Libyan Iron and Steel Company," Iss& Mlb, 254–259, 2013.

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