Author:
Jamil Jastini Mohd,Nawawi Mohd Kamal Mohd,Ramli Razamin
Reference9 articles.
1. Customer Loyalty: Toward an Integrated Conceptual Framework
2. Consumer trust, perceived security and privacy policy
3. P. Kotler, Marketing Management, Prentice Hall (2003).
4. P.K. Chang and H.L. Chong, “Customer satisfaction and loyalty on service provided by Malaysian telecommunication companies”, in Proceedings of Int. Conf. Electr. Eng. Informatics, ICEEI 2011 (2011).
5. S.P. Loke, A.A. Taiwo, H.M. and A.G. Downe, “Service Quality and Customer Satisfaction in a Telecommunication Service Provider”, in Proceedings of Int. Conf. Financ. Manag. Econ. 24–29 (2011).