Success factors for chat bots from the perspective of an Indian customer
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Publisher
AIP Publishing
Link
http://aip.scitation.org/doi/pdf/10.1063/5.0176191
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5. M. Jain, P. Kumar, R. Kota, & S. N. Patel, 2018, Evaluating and informing the design of chatbots. In Proceedings of the 2018 Designing Interactive Systems Conf. pp. 895–906.
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