Developing a performance management toolkit for Botswana tennis clubs

Abstract

Performance management facilitates the attainment of goals in sport organisations. tennis clubs should implement performance management practices to maximise their profit, improve their services delivery and stakeholder satisfaction. In Botswana, tennis does not have a large followership or high participation rate. Therefore, Botswana tennis Clubs could use performance management initiatives to improve their organisational practices, participation rates and profitability. Thus, the aim of this paper was to develop and propose a performance management toolkit for Botswana tennis clubs. The paper relied on a review of the Balanced Scorecard, the Performance Prism, and components of performance management. Based on the review, a performance management toolkit for Botswana tennis clubs was developed. The toolkit comprises of planning for the external environment, planning for the internal environment, implementation, and performance measurement. The toolkit recognises the cyclic nature of the performance management process therefore, the feedback and feedforward obtained from performance measurement are used to inform future performance management plans. This paper can benefit Botswana sport managers and help them to implement performance management practices. This paper can also contribute towards sport management research on performance management in sports clubs.