Attendance rates during working-hours versus out-of-hours otolaryngology clinics

Abstract

In the foreword to Choice matters: Increasing choice improves patients' experiences, the minister of state for delivery and quality states that patients want and expect convenient services tailored to accommodate their increasingly busy lives. The British Social Attitudes Survey 22nd Report indicated that patients with semi-routine and routine occupations were more interested in choice compared to patients with managerial and professional occupations. However, almost 60% of the latter group were still interested. Clearly a major proportion of the general public are keen to be empowered with greater choice.