PROPOSAL FOR AN ISO 9001-COMPLIANT QUALITY MANAGEMENT SYSTEM FOR AEC FIRMS: A CASE STUDY FROM SYRIA

Abstract

The quality of the design is essential to the success of any project because it serves as the foundation for the subsequent phases. It is vital for decreasing time delays, controlling the cost of activities and processes, and ensuring that environmental and safety criteria are met throughout the project life cycle. By developing a compliant practical system for managing design quality and defining the most critical procedures to improve quality implementation, the research aims to increase design phase quality while also meeting the managerial needs of AEC (architecture, engineering and construction) firms. To accomplish that, gaps in the current work system were discovered by determining the extent to which ISO 9001:2015 managerial process requirements were applied to a sample of projects using a measurement model designed for this purpose. The percentage of these requirements met ranged from 25.00 to 70.83 %. According to it, ten primary procedures as well as 54 required processes, forms, and work instructions are required. The five most critical procedures for enhancing performance by 80% were identified using Pareto analysis. Keywords: Design quality, Managerial Process Functions, Quality Management, ISO 9001 Requirements, ISO 9001 Procedures.