Public Sector Performance and Digital-Governance Effectiveness Predicted by Community Happiness as a Representation of Culture

Abstract

The current study focused on community happiness as a representation of Indonesian culture. For that purpose, the influence of work culture and human resource management in public sector institutions for developing and enhancing community happiness was assessed directly using Veenhoven's theory of happiness. In addition, the contingent effectiveness of digital governance and enhancing the valuables influence of work culture and human resource management on public sector performance was examined. The National Agency for Drug and Food Control (NADFC) was used to empirically examine the study's theoretical framework using posts from 691 Facebook, Twitter, and Instagram followers of NADFC. The data were analyzed using SmartPLS 3.3.0. The results revealed the significant direct and indirect impacts of public sector institutions' work culture and human resource management on community happiness via an underlying performance mechanism. Indirect influences were higher than direct ones in creating and enhancing community happiness. These results show the significance of the performance of public sector institutions in bringing happiness to citizens instead of merely having an innovative work culture or best-managed human resources. The results also revealed that digital governance is highly valuable in transmitting the positive influence of work culture and human resource management and enhancing the performance of such institutions.