1. Al-Badarneh, A., Spohrer, J., & Al-Duwairi, B. (2013). A model curriculum for undergraduate program in IT SSME. International Journal of Service Science, Management, Engineering, and Technology, 4, 1-18. https://doi.org/10.4018/ijssmet.2013100101.
2. Beblavý, M., Fabo, B., & Lenearts, K. (2016, December). Demand for Digital Skills in the US Labour Market: The IT Skills Pyramid. Centre for European Policy Studies (CEPS) Catalogue, Special Report No. 154.
3. Bureau of Labor Statistics. (2016, December). The Employment Situation (USDL-17-0004). Washington, DC: US Department of Labor. Retrieved on January 6, 2017 from https://www.bls.gov/news.release/archives/empsit_01062017.pdf.
4. Chesbrough, H. (2004, September 24). A failing grade for innovation academy. Financial Times. Retrieved on August 1, 2016 from http://www.ft.com.
5. Conger, S. (2009). Information technology service management and opportunities for information systems curricula. International Journal of Information Systems in the Service Sector, 1, 58-68. https://doi.org/10.4018/jisss.2009040104.